About Speaker
I am Jonathan Norman, a Fellow of both the Royal Society of Arts and the Association for Project Management, with extensive experience in knowledge management and major-project delivery environments. My work focuses on collaboration, learning, and the practical application of Human-Centric Data. Across my career, I have published influential voices in project, programme, and portfolio management, launched and developed the Major Projects Knowledge Hub, supported project capability building through immersive 3D environments, and contributed a chapter on project data, AI, and analytics to the APM Body of Knowledge, Eighth Edition.
The Signal in the Silence: The Art of Better Judgement in Major Projects
In major projects, decision-making is often dominated by business cases, budgets, schedules, milestones, status reports, and evidence-based dashboards. Yet behind every critical decision lies human judgement. In this session, Jonathan explores how perceptions, beliefs, feelings, and human behaviour shape the decisions made throughout a project’s lifecycle. Attendees will discover how Human-Centric Data can reveal early signals that help organisations anticipate risks, improve judgement, and address issues before they appear as warning indicators on traditional project dashboards.
Judgement at the Heart of Project Decisions
Understanding Human Signals
Human-Centric Data in Practice
Anticipating Issues Before Dashboards Turn Red
What You’ll Gain
• A deeper understanding of the role of judgement in major project delivery
• Insight into how perceptions, beliefs, and feelings influence decision-making
• A practical approach to collecting and applying Human-Centric Data
• Ways to strengthen decision-making in complex, uncertain project environments
• Techniques for spotting early signals before issues appear on project dashboards